Unit Services Representative - Women's Med-Surg - Per Diem Evening (3:15pm-11:45pm)
Company: Hackensack Meridian Health
Location: Hackensack
Posted on: November 16, 2024
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Job Description:
Overview
Our team members are the heart of what makes us better. At
Hackensack MeridianHealthwe help our patients live better,
healthier lives - and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change.The Unit Services Representative acts as a `welcome
ambassador' to facilitate and maintain positive guest relations
with our patients, family members, visitors and physicians by
welcoming and explaining hospital and unit policies and procedures,
and addressing problems and concerns. The Representative also
performs clerical support for the unit and Nurse Manager.
Responsibilities
1. Facilitates the flow of communication from patient, family
member and/or visitor to hospital staff to maintain good working
relationships essential to the accomplishment of assigned duties
and enhanced delivery of health care.
2. Answers telephone in a courteous and professional manner.
3. Maintains supply levels, tracks and maintains equipment and
orders replacements in a timely manner.
4. Assists patients and families with any non-clinical questions,
concerns and / or personal needs they may have (i.e. belongings,
delays, support departments, etc.).
5. Provides clerical support in completing Advance Directives
including documentation, informing the physician and collaborating
with Consumer Affairs.
6. Creates awareness of patient satisfaction on the unit by
accessing and printing unit data, comments and individual surveys,
and managing public displays with this information, i.e.
communication boards.
7. Orients the patient to the unit and room and reviews the welcome
handbook and what to expect including instructions for the
television, the telephone, meal ordering, visiting policy, parking,
discharge options and other non-clinical needs.
8. Acts as a service recovery champion by maintaining the materials
and tracking requirements.
9. Handles routing inquiries / issues, and directs patient
complaints to appropriate individual with complete information.
Proactively seeks out issues and addresses them.
10. Assures the environment of the area is in appropriate condition
and free of safety concerns. Reports safety concerns to
manager.
11. Initiates help desk tickets to resolve any IT issues and works
to resolve other equipment problems as they occur.
12. Promotes patient safety by participating in one-to-one patient
observation as assigned, i.e. patient sitting.
13. Assists in escorting patients and visitors to and from the unit
or department, as needed.
14. Takes minutes at staff meetings.
15. Identifies the needs of the patient population served and
modifies and delivers care that is specific to those needs (i.e.,
age, culture, language, hearing and/or visually impaired, etc.).
This process includes communicating with the patient, parent and/or
primary caregiver(s) at their level (developmental/age,
educational, literacy, etc.).
16. Adheres to the standards identified in the Medical Center's
Organizational Competencies.
Qualifications
Education, Knowledge, Skills and Abilities Required:
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza
Vaccination Facility
As a courtesy to assist you in your job search, we would like to
send your resume to other areas of our Hackensack Meridian Health
network who may have current openings that fit your skills and
experience.
Keywords: Hackensack Meridian Health, New Brunswick , Unit Services Representative - Women's Med-Surg - Per Diem Evening (3:15pm-11:45pm), Sales , Hackensack, New Jersey
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