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Client Solutions Team Lead

Company: VirtualVocations
Location: Allentown
Posted on: November 6, 2024

Job Description:

A company is looking for a Client Solutions Team Lead to oversee client operations and scheduling solutions.



Key Responsibilities

Lead and manage a team of scheduling specialists, including hiring, training, and performance management
Drive operational excellence by analyzing and improving core workflows and staffing processes
Conduct quality assurance reviews and maintain up-to-date training materials for the team


Required Qualifications

Strong business judgment with a bias toward action in fast-paced environments
Data-driven decision-making skills with a strategic mindset
Experience managing front-line operations professionals and distributed teams
Familiarity with core business systems, including Microsoft/Google Workspace, especially Excel & PowerPoint
Experience with ticketing systems (e.g., Zendesk) is a plus

Keywords: VirtualVocations, New Brunswick , Client Solutions Team Lead, Other , Allentown, New Jersey

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