Server Captain

Company: Manuela - New York
Location: New York
Posted on: November 1, 2024

Job Description:

Role: Captain/ServerWe are seeking a highly skilled and passionate individual to join our team at Manuela - New York as a Captain/Server. As a key member of our fine dining team, you will be responsible for delivering exceptional customer service, managing orders, and maintaining a high level of hospitality.Key Responsibilities:

• Cultivate meaningful interactions with new and returning guests to build rapport and create a memorable dining experience.
• Maintain efficient and friendly service standards while delivering a high level of customer satisfaction.
• Maintain a thorough understanding of our menu, including daily specials, allergens, and dietary restrictions.
• Offer order suggestions and answer guests' questions to ensure a seamless dining experience.
• Take food and beverage orders and input them accurately into the POS system.
• Communicate with other departments about specific guest requests and table needs.
• Ensure complete execution of and adherence to proper allergy procedure.
• Verify guest identification and manage age requirements for alcohol consumption.
• Process payment transactions efficiently and accurately, including following accurate cash handling procedures.
• Keep the dining area neat and pleasant throughout service.Additional Responsibilities:
  • Assist in the training and supervision of support staff.
  • Thoroughly clean and sanitize the dining room area and equipment.
  • Adhere to all company policies and health code regulations.
  • Participate in inventory management and restocking of bar supplies.
  • Handle guest inquiries and requests courteously and efficiently.
  • Follow and execute all side work lists provided by the company.
  • Assist team members as needed.
  • Participate in team meetings and training sessions as required.
  • Perform other duties as assigned by the manager.Requirements:
    • Valid food handler certification
    • TIPS Certification
    • Ability to work fast and efficiently under pressure.
    • Ability to multitask and handle high-volume situations.
    • Effective communication skills to handle guest issues or operational concerns.
    • Well-organized, detail-oriented, and socially perceptive individual.
    • Active team player and receptive to direction.
    • Ability to deliver an excellent customer service experience.
    • Ability to stand for extended periods of time.
    • Ability to lift 30 lbs.
    • Ability to perform repetitive bending, stopping, twisting, and lifting of products and supplies.

Keywords: Manuela - New York, New Brunswick , Server Captain, Other , New York, New Jersey