Data Center Field Support Tech (Onsite)
Company: Cognizant Technology Solutions
Location: Bridgewater
Posted on: October 23, 2024
Job Description:
Cognizant is seeking a Data Center/Field Support Technician for
a full-time opportunity in New Brunswick, NJ. Job Title- Data
Center Field Support Technician (Onsite Bridgewater, NJ)
Location-New Brunswick, NJ Required Experience & Skills:
- Previous Data Center / Computer room operational and technical
experience.
- Working knowledge of how data center facilities infrastructure
systems (power, cooling, security, fire-protection) work and
operate to support the IT environment.
- Working knowledge of server / network systems, installation,
operation, and maintenance practices.
- Working knowledge and understanding of network environments and
topologies.
- Working knowledge of IT equipment and inter-connectivity to
other subsystems.
- Good interpersonal skills and prompt follow-up to replies and
messages.
- Ability to communicate using various methods and media with
local and remote support teams.
- Knowledge of IT, Networking, and Data Center infrastructure
support terminology
- Has knowledge / experience in applying IT Operational and
Industry standard processes.
- Performed and assisted with incident response, root cause
analysis, reporting and CAPA resolutions.
- Experience with task ticketing system management and
fulfillment
- Experience in local IT asset identification, inventory,
documentation, and management processes.
- Oversight of IT process consistency by local resources, vendors
and technicians working in IT spaces.
- Oversight of onsite teams to ensure orderliness, cleanliness,
and accessibility of all onsite IT spaces.
- Works independently with little to no direct supervision in
analysis, design, and implementation of IT system solutions to
fulfill business unit requirements.
- Problem-solving skills to assess and evaluate operational
issues that are communicated to appropriate support teams in
support of problem resolution.
- A proven ability to encourage and model positive cross-team
partnerships.
- Experience with Visio, or other CAD type application(s) to
create and modify IT Space room and rack diagrams using client
provided templates and tool aides.
- Familiar with the following software applications: MS Word, MS
Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web
Services (User) Preferred Qualifications:
- Minimum 5 years data center experience
- College degree in Computer Science or similar
- Microsoft Certified Systems Engineer (MCSE) or equivalent i.e.
HP Accredited Systems Engineer (ASE)
- Data Center operational or technical certifications
Keywords: Cognizant Technology Solutions, New Brunswick , Data Center Field Support Tech (Onsite), Other , Bridgewater, New Jersey
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