Customer Service Representative

Company: Joul--
Location: Bridgewater
Posted on: February 13, 2025

Job Description:

Title: Customer Service Representative

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Location: Bridgewater, NJ (hybrid)
Schedule: 8:30 AM- 5 PM M-F
Type: Contract to Hire

Responsibilities:
Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success. Responsible for the complete order entry process:
Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
Review of EDI's to ensure accuracy
Review and address all order discrepancy prior to release
Release and transmit orders to warehouse for processing
Issuance of return material authorizations
Collaborate with 3PL to ensure on time delivery of customers' orders
Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
Resolve all issues related to purchase orders; track and expedite orders as required
Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
Knowledge of key customer accounts' operations and their required portals
Maintain and load customer pricing in accordance with departmental procedures
Direct customer complaints and reported adverse events in accordance with departmental procedures
Support the outside sales teams by fulfilling requested actions
Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Back-up other positions within the department and assist in special projects as assigned

Requirements: BA/BS degree
Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
May accept additional related work experience in lieu of BA/BS degree
Proficient in MS Office Suite
Familiar with a variety of sales and marketing concepts, practices and procedures
Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment

Keywords: Joul--, New Brunswick , Customer Service Representative, Hospitality & Tourism , Bridgewater, New Jersey