Associate, Client Care Advisor
Company: Disability Solutions
Location: Piscataway
Posted on: May 4, 2024
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Job Description:
Associate, C lient Care Advisor At Chanel, we are focused on
creating an inclusive culture that nurtures personal growth,
contributing to collective progress. We believe the uniqueness of
each individual increases the diversity, complementarity and
effectiveness of our teams. We strongly encourage your application,
as we value the perspective, experience and potential you could
bring to CHANEL. About the Role: Join CHANEL's Team in Piscataway,
NJ, as a Client Care Advisor Associate and become an integral part
of delivering exceptional experiences that embody the timeless
values of the House. In this role, you will play a pivotal part in
building and nurturing client relationships through various contact
channels. Your mission is to provide impeccable service, bringing
the essence of our products to life for clients engaged with us
remotely . What impact you can create at CHANEL: Luxury Service
Standards: Uphold the highest standards of luxury service, ensuring
that every interaction reflects the brand's commitment to
excellence.Proactively seek opportunities to exceed client
expectations and elevate the shopping experience. Client
Relationship Management: Cultivate strong, personalized
relationships with clients through proactive communication and
attentiveness.Serve as a dedicated point of contact, understanding
each client's unique preferences and needs. Product Knowledge and
Expertise: Develop a deep understanding of CHANEL's products,
materials, and craftsmanship.Stay informed about new arrivals,
trends, and product features to provide accurate and valuable
information to clients. Problem Solving and Conflict Resolution:
Demonstrate enthusiasm for problem-solving, addressing client
inquiries, concerns, and feedback with a solutions-oriented
approach.Collaborate with other departments to ensure timely
resolution and exceed client expectations. Boutique Collaboration:
Liaise with our boutiques to enhance the customer experience and
foster a seamless connection between online and in-store services.
Coordinate with boutique teams to provide a cohesive and integrated
client experience. E-commerce Orders and Assistance: Assist clients
with online purchases, order inquiries, and returns, ensuring a
seamless e-commerce experience.Collaborate with the e-commerce team
to address and resolve issues related to online orders. Proactive
Mindset and Technological Proficiency: Proactively bring forward
trends and insights to enhance the customer experience.Showcase
tech-savvy skills, navigating systems and tools to optimize
efficiency. Openness to Feedback and Coaching: Foster personal and
professional growth by being open to feedback and coaching from
peers and leadership.Actively seek opportunities for improvement
and demonstrate a commitment to continuous learning. You are
energized b y: Thriving on the opportunity to provide exceptional
client experiences, ensuring each interaction reflects the high
standards of service expected by our clientele. Finding energy in
working within a highly collaborative environment, fostering
teamwork and shared success.Being motivated by the challenge of
connecting the dots on problems, showcasing a keen eye for details,
and possessing expert problem perception skills.Seeking to be in
the know and understanding the social media ecosystem, recognizing
its impact on client care and brand representation.A passion for
personal growth and development and actively participating in
continuous learning opportunities. What you will bring to the team
: 2-3 years in a related roleA strong ability to empathize with
clients, ensuring a customer-centric approach in all
interactions.Excellent verbal and written communication skills to
convey information clearly and professionally.Demonstrated
problem-solving skills with a proactive mindset, capable of finding
creative solutions.Flexibility to adapt to changing scenarios and
the resilience to handle challenging situations with composure.A
team-oriented mindset, thriving in a collaborative environment and
contributing to the collective success of the team.Comfort and
proficiency in utilizing CRM systems, call routing, and other
relevant tools for efficient client engagement.Bringing a positive
and enthusiastic attitude to the team, contributing to a supportive
and uplifting work environment.Previous experience in a customer
service or client-focused role, preferably in a luxury retail
environment.Previous experience in a call center environment
preferred but not mandatory.Strong digital and technical
skillsPassion for luxury products and an ability to convey product
knowledge with enthusiasm.Excellent communication and interpersonal
skills with a genuine commitment to providing exceptional
service.Strong problem-solving skills and the ability to navigate
and resolve complex client inquiries.Detail-oriented and able to
maintain a positive and professional demeanor in all
interactions.Preferred but not required Salesforce & Genysys
Position Logistics: 2-3 years of experience in a related roleOnsite
in the Piscataway, NJ location. Hybrid option after 90 days based
upon performanceAbility to travel to local CHANEL points of sale,
as needed Partially Remote: Role requires a minimum of three days
in-person office presence at the designated location/office.
*Chanel, Inc. reserves the right to edit, change, or make
exceptions on designations where circumstances where deemed
appropriate. Compensation: The anticipated base hourly range for
this position is $23.90 through $28.00 . Base hourly is one
component of the total compensation for this position. Other forms
of variable pay may be offered for this position. Other components
may include bonus potential , benefits , and/or perks . Benefits
and Perks: Flexibility (flexible time and hybrid work
options)Wellbeing resources include dedicated paid time off for
wellbeing ( 2-week August Office Closure and Wellbeing Days in
Retail ) and a Wellbeing fundFamily and care giving benefits
(inclusive of parental leave, fertility support, MilkStork , and
Care.com Membership)Generous paid time off policies to include
vacation, holiday, sick and volunteer days401KRobust healthcare
offerings; medical, dental, vision, MDLIVE (virtual care), One
Medical, Flexible Spending Accounts (Health Care & Dependent Care),
Health Savings Account and Employee Assistance ProgramLife
insurance, Accidental Death & Dismemberment, Short Term Disability,
Long Term Disability, Health Advocate, International Business
Travel Accident & Medical, and Commuter Transit & Parki ng
Additional Information: Chanel is a private company whose values
are grounded in creating the conditions for people to perform at
their best and feel fulfilled and confident in their work. We offer
a unique work environment where individuals are encouraged to
better understand the brand, the business, and motivations, so that
together we can unlock the possibilities of growth. This is
reflected in: Diversity and Inclusion: At CHANEL, we are
intentional in promoting Diversity & Inclusion. We foster respect,
empathy and dignity for all . We believe strongly that the
diversity of our people across the full spectrum of human
differences is essential to our organisation and the connections we
have with each other and our clients.We offer Employee Resource
Groups in the US that are voluntary, open to all, employee-led
groups formed around a shared identity or lived experience, whose
aim is to foster a diverse, inclusive, and equitable community
aligned with the values and missions of the communities they
support. Chanel Community: CHANEL Community empowers our employees
to channel their passions, talents and sense of purpose to
contribute to and learn from our communities.Employees are
encouraged to take time off annually to volunteer through CHANEL
Community. CHANEL also matches employee donations to select
charitable organizations. Sustainability: CHANEL Mission 1.5-- is
our climate action plan. It is focused on transforming the business
in line with the ambitions of the Paris Agreement on climate change
to limit the average global mean temperature increase to 1.5
degrees Celsius above preindustrial levels.Employees are encouraged
to contribute to our US Sustainability efforts at the corporate
level and within the divisions, through organized taskforces and
initiatives. Arts and Culture: We are committed to extending our
legacy of cultural engagement. Global support includes the CHANEL
Culture Fund, which supports a select group of leading art culture
institutions across the globe, and the CHANEL Next Prize for the
next generation of creative talent . US support currently includes
Annual sponsorship of the MoMA film program, Tribeca Film Festival
programs and Through Her Lens, Support of the Academy Gold
Fellowship for Women and Sponsorship of the BAAND Together Dance
Festival at Lincoln Center. Fondation Chanel: Since 2011, Fondation
CHANEL's mission is for women and girls to be free to shape their
own destiny. Through multi-year partnerships with financial and
technical support, Fondation CHANEL is committed to improving the
safety and autonomy of women and adolescent girls around the world,
impacting over a million women and girls in its first 10 years.For
more information, please navigate to the Fondation Chanel website
here Career and Leadership Development: We have dedicated in-house
teams focused on supporting the onboarding of employees, developing
leadership skills via custom programs like Imagine Chanel People,
Heart of Leadership and group and individual coaching, and blended
online and live classes offered on our Bloom platform and by
skilled trainers, such as Shape Your Career, to develop career
building skills. *Chanel, Inc. benefits and perks are dependent on
eligibility and subject to modification by Chanel at any time.
Keywords: Disability Solutions, New Brunswick , Associate, Client Care Advisor, Other , Piscataway, New Jersey
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